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| Honoured ![]() ![]() | I was getting into Gears of War and I as on the part where you are on that damn train to nowhere? I say no where as this level seems like it's gonna take forever. I had just finished using the chain gun on top of the train and was moving forward on the train, when all of a sudden "grind grind grind" my disc !!!!!!!!!!!!!The game stopped I restarted the 360 and the disc could not be read. I ejected the disc and there are all these scratches in a circular motion on the game. I call customer service and in about 5 mins I was directed with a confirmation number to the site to print a form to request a new disc. No questions, no fighting, no accusations, no nothing, just a "Ms. Dean we are so sorry this happend to your game" And please expect a new disc once we receive it in two to three weeks. Best damn customer service I have ever received. Ever. |
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| Honoured ![]() ![]() | Quote:
![]() Yes but imagine the first few calls that the customers might not have gotten replacement games or a friendly customer service rep. I can't knock a company that learns from it's mistakes. | |
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