Microsoft Customer Service

[Momma Bear]

I was getting into Gears of War and I as on the part where you are on that damn train to nowhere? I say no where as this level seems like it's gonna take forever. I had just finished using the chain gun on top of the train and was moving forward on the train, when all of a sudden "grind grind grind" my disc !!!!!!!!!!!!!

The game stopped I restarted the 360 and the disc could not be read. I ejected the disc and there are all these scratches in a circular motion on the game.

I call customer service and in about 5 mins I was directed with a confirmation number to the site to print a form to request a new disc. No questions, no fighting, no accusations, no nothing, just a "Ms. Dean we are so sorry this happend to your game" And please expect a new disc once we receive it in two to three weeks.

Best damn customer service I have ever received. Ever.

[DeMoNiC]

Yeah, how much you wanna bet its gonna either not come, or be a cheap copy. Seriously, I listened to an audio clip of a call to Microsoft Customer Service, the damn Paki didn't even know what HDMI was. >_>

[Bex]

Yeah, my thoughts there are, it may seem like great customer service, but, for that, something tells me they're used to that kind of call and have the procedure to deal with it

[Momma Bear]

Originally Posted by DeMoNiC

Yeah, how much you wanna bet its gonna either not come, or be a cheap copy. Seriously, I listened to an audio clip of a call to Microsoft Customer Service, the damn Paki didn't even know what HDMI was. >_>

I got some russian woman. And they will send me a new one as I am getting a signature when it gets delivered. And it was a used copy anyway so meh. I just want to play again

Originally Posted by Ms.Bex

Yeah, my thoughts there are, it may seem like great customer service, but, for that, something tells me they're used to that kind of call and have the procedure to deal with it

Yes but imagine the first few calls that the customers might not have gotten replacement games or a friendly customer service rep. I can't knock a company that learns from it's mistakes.